Privacy & Cookies

The personal data of a customer are used by HOTEL ERICA S.A.S., which is committed to process personal information, according to data processing rules established by GDPR Regulation 2016/679.

METHODS AND PURPOSE OF DATA PROCESSING

We are pleased to inform you that data will be processed by electronic and paper-based means, for the following purposes:

  • Customer management (contracts, orders, shipments and invoices)
  • Fulfillment of fiscal and accounting obligations
  • Promotional activities
  • Tourist and ricreative activities
  • Processing, printing, enveloping and shipping of invoices
  • Service delivery
  • Litigation management (contracts, orders, arrivals, invoices)
  • Customer satisfaction surveys
  • Internal control services (safety, productivity, quality of services, heritage integrity)

LEGAL BASIS OF TREATMENT

Data providing is compulsory on the ground of what is set out by the Law and contractual terms. Any refusal (also partially) in providing compulsory data for the subsequent processing could imply the impossibility of providing requested services. The company processes users optional data according to the explicit consent of this privacy policy and the following methods and purposes.

TARGET GROUPS

Without prejudice to the communication made in fulfilment of legal and contractual obligations, all data collected and processed can be communicated exclusively for the purposes mentioned above to the following classes of people:

  • Customers and users;
  • Consultants and freelancers working individually or collectively;
  • ISTAT;
  • Authorised people;
  • Public security Authority.

In conclusion, your data may be disclosed to employees and consultants, appointed by the Data Controller.

DATA RETENTION PERIOD

1. Compulsory data for contractual and accounting purposes will be retained for the time necessary to carry out the business and accounting relationship. The data of those who do not purchase or use products/services, will be immediately deleted or processed anonymously, unless these users give the consent to use their data according to a commercial promotion or market research activity.
Data will be processed during the whole business relationship and for the next ten years from the date of their acquisition.

USER’S RIGHTS

2. As per this European Regulation 679/2016 (GDPR) and per the National Law, user could:

  • Request confirmation of the existence of personal data concerning him (right of access);
  • Know the origin of personal data;
  • Receive intelligible communication of personal data;
  • Have information about the logic, methods and purposes of the processing of personal data;
  • Request the updating, correction, integration, deletion, anonymous transformation, blocking of data processed in violation of law, even those no longer needed for the purposes for which they were collected;
  • Limit and/or oppose the processing of data concerning him/her;
  • Withdraw data;
  • Exercise the right to data portability;
  • Receive, in the case of consent-based processing, its data provided to the owner, in a structured and readable form by a data processor and in a format commonly used by an electronic device;
  • Exercise the right to lodge a complaint with the supervisory authorities.

We would like to remind you that, at any time, you could exercise your rights, which are written in art.15 and following of the regulation UE 2016/679, change data or update the consents issued, by writing to HOTEL ERICA S.A.S., Loc. Stava, 1 – 38038 Tesero (TN).
The Data Controller of your personal data is HOTEL ERICA S.A.S. with P.IVA: 01937220224 and the hotel owner is Mrs Mich Anna with C.F.: MCHNNA58A56C372D

Information on Cookies

What are cookies
A “cookie” is a text file saved on the user’s computer when he accesses a website for the purpose of providing information each time the user returns to the same site.
It is a sort of reminder of the visited internet page. With the cookie, the web server sends information to the user’s browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.) stored on the latter’s computer, and will be reread and updated whenever the user returns to the site. In this way the website can automatically adapt to the user. During navigation, the user may also receive cookies from different sites on his terminal (“third party” cookies), set directly by the managers of said websites and used for the purposes and according to the methods defined by them. Depending on their duration, they are divided into session cookies (i.e. temporary cookies and automatically deleted from the terminal at the end of the browsing session, closing the browser) and persistent cookies (i.e. those that remain stored on the terminal until their expiry or cancellation by the user). Based on the function and purpose of use, cookies can be divided into technical cookies and profiling cookies.

Technical Cookie
Some cookies are used to perform computer authentication, session monitoring and storage of specific information on users who access a web page. These so-called technical cookies are often useful to allow you to browse a website and use all its features. Technical cookies are those whose use does not require the user’s consent. The analytics cookies also belong to this category. These are cookies that collect information about the use that a user makes of a website and that allow to improve its functioning. For example, analytics cookies show which pages are most frequently visited, allow you to check which are the recurring patterns of use of a website and help to understand any difficulty that the user encounters in using.

Profiling cookies
Other cookies can instead be used to monitor and profile users while browsing, study their movements and habits of consulting the web or consumption (what they buy, what they read, etc.), also for the purpose of sending advertising of targeted services and custom. In this case we speak of profiling cookies. The use of these cookies requires the prior acquisition of the user’s free informed consent pursuant to art. 7 of EU Regulation 2016/679.

Third parties Cookies
It may also happen that a web page contains cookies from other sites and contained in various elements hosted on the page itself, such as advertising banners, images, videos, maps or specific links to web pages of other domains that reside on servers other than that on which the requested page is located. In other words, these cookies are set directly by website managers or servers other than this website. We speak, in these cases, of the so-called third-party cookies, which are usually used for profiling purposes. The use of these cookies requires the prior acquisition of the user’s free informed consent.

Types of cookies used by our site
The main functions of the cookies installed by wellnesshotelfiemme.com are technical, they are used to constantly improve the Service, for authentication, for statistical purposes, such as counting visits to the site. The use of cookies is therefore strictly aimed at facilitating the functions of the server while browsing the Service. The site also allows the sending of the following third-party cookies. These cookies are not our tools, for more information, therefore, it is possible to access the information and the acquisition forms of the consent of third parties, by clicking on the links shown. To improve the website and understand which parts or elements are most appreciated by users, third-party Google Analytics cookies are used as an anonymous and aggregate analysis tool. These cookies are not tools of our ownership, for more information, therefore, you can consult the information provided by Google.

Management of cookies
The user can manage their cookie preferences through the features present in common browsers that allow you to delete / remove cookies (all or some) or to change the settings of the browser itself in order to block the sending of cookies or limit it to specific sites (compared to others). Therefore it is possible to deny the use of cookies, following the disabling procedure provided by your browser.

The methods proposed by the main browsers are shown below: Microsoft Windows Explorer, Mozilla Firefox, Google Chrome, Apple Safari, Google Analytics scaricando uno specifico plug-in del browser.
For information on the cookies stored on your terminal and disable them individually, please refer to the link: http://www.youronlinechoices.com/it/le-tue-scelte

This privacy policy may undergo changes over time – also related to the possible entry into force of new sector regulations, the updating or provision of new services or to technological innovations – for which the user / visitor is invited to consult periodically this page wellnesshotelfiemme.com

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