Useful information

All useful information for your vacation in our hotel.


New booking policies Covid-19

Find the passion to plan your winter vacation.
In this phase of strong uncertainty, we believe it is important to be able to offer you the opportunity to plan your holidays in the most serene and safe way possible.
To guarantee flexible and convenient reservations, we have modified our cancellation conditions.

For the next few months it will therefore be possible to cancel or postpone new or existing reservations up to 5 days before arrival without any penalty (excluding the period from 22/12 to 06/01).

You can also cancel your winter holiday free of charge at any time if the following situations arise:

  • if the borders of your region/country or of Trentino were closed;
  • if Trentino were to become a red zone.

United we will make it and it will be great to return to welcome you and accompany you to discover the places we love most with the carefree and serenity of all time.

Accommodation Price
  • Prices are in euro per day per person with half board;
  • Full board supplement is 13,00 € per person, or à la carte. We also happy to prepare a packed lunch;
  • For stays in B & B reduction of 8,00 €uro.
Child discount

Reduction for children (if in a room with parents):

  • Up to 1 years – FREE;
  • 2 - 5 years - 50% discount;
  • 6 - 11 years - 30% discount;
  • Extra bed - 10% discount;
  • Family Plan - 2 adults + 2 children up to 11 years pay 3 full rates;
  • The discount is not applied on the full board and full board supplement.

For your family vacation:

  • High chair, camping beds, dedicated menus;
  • Play area: tennis table, air-hockey and football table;
  • Space for little ones: soft corner with maxi lego and interactive whiteboard;
  • At 50 meters, in a limited traffic area, nice playground;
  • Table games;
  • Corner with induction plate where you can prepare baby food;
  • Advice on walks with a stroller.

                        
Single room

Supplement for single room 10,00 €uro; for double room used as a single 40% surcharge.

Pets

VADEMECUM FOR OUR 4-LEGGED FRIENDS

Our simple rules for a good coexistence and to spend an unforgettable holiday with our animal friends.

Are you planning your next vacation with your 4-legged friend?

Animals are welcome at the Hotel Erica Freedom in the Alps, but out of respect for other guests and the common rules of hygiene, we ask the owners to be guarantors of some simple rules.

  • small/medium-sized pets are accepted if they are well behaved and used to frequent hotels;
  • we ask the owners to inform us of their presence at the time of booking as we have selected rooms where they can stay;
  • the contribution is 10,00 € per day per animal, this cost is due to the need to clean the room more thoroughly, with suitable detergents and sanitizers;
  • we ask the owners not to let animals on the bed and armchairs in the room, and not to use bed and bath linen for the animal (grooming, bed or other);
  • you need to bring their own bowl, kennel or blanket. The room must be left as it was found on the day of arrival;
  • according to the HCCP rules, animals do not have access to the restaurant and the wellness area and will be able to access the common areas on a leash;
  • do not leave the animal alone in the room, unless it is used to it, in order to guarantee a peaceful stay for you and the other guests;
  • communicate various schedule needs for cleaning the room. For reasons of safety and comfort of the animal, our collaborators will not clean the room if the animal is left unattended;
  • the behavior of the animal must be managed by the owner so as not to disturb other guests;
  • pet owners accept full responsibility for damage that may result from animals.
Deposit

Rooms are reserved when the deposit is received.

Check-in / Check-out

Check-in available from 12 pm. Please let us know if you intend to arrive after 7pm.
On the day of departure, please leave the rooms not later than 10 am.

Payments

Cash payment is accepted up to a maximum of 2.999,00 €uro.

We accept checks, most debit and credit cards, excluding American Express and Diners Club.

WiFi

Our hotel is covered by wifi.

Wellness kit

Alpen rooms include a wellness kit with bag, bathrobe and slippers.
It is possible to buy the Wellness kit for 5,00 €uro.

Conditions and cancellations
  • The booking is valid from the moment of our written confirmation;
  • In case of late arrivals or early departures we calculate the rate of the days booked not using B & B;
  • In case of cancellation within 14 days before arrival, the deposit will be retained and no further penalty will be required;
  • In the case of cancellations greater than 14 days before arrival, the amount of the deposit can be scaled on the cost of a subsequent holiday within 365 days from the date of termination. In any case the deposit will not be refunded.
Services included
  • modern spa with indoor-outdoor heated pool;
  • television room;
  • mountain bikes, kids bikes and child seats;
  • nordic walking sticks;
  • ski room with boot heating;
  • a large tavern;
  • accessible for the disabled;
  • garden;
  • lift;
  • sun terrace;
  • free ski bus service;
  • reading room with small library;
  • internet wifi throughout the hotel;
  • for children: highchairs, camping beds, dedicated menus;
  • Free Outdoor parking or covered garage (5,00 € per night or 30,00 € per week);
Covid Safe Hotel | Safety and light-heartedness: our primary values ​​to guarantee you a holiday to remember!Discover the safety rules adopted
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