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New booking policies COVID 19

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Adults

Covid Safe Hotel

Safety and light-heartedness: our primary values ​​to guarantee you a holiday to remember!
We want to share with you the measures we have taken to contain and prevent possible dangers and risks associated with Covid-19.
Our priority is to guarantee hygiene and cleanliness without losing the usual family atmosphere, very important for us.
We have adopted the OMS (World Health Organization) guidelines, the regional and national health and hygiene regulation, below you will find all the useful information.


General cleaning

We always cared about cleanliness, but this year even more!
For us, cleaning means a clean environment with reduced environmental impact, and for this reason, for some years now we have chosen to use Ecolabel products for the laundry.
But we did not stop here, in fact, to pay more attention to cleaning we have integrated two products for sanitization with the surgical medical device.
This summer we also take advantage of the good mountain air around us, airing the interior of our hotel as much as possible.
All the spaces and what is touched most often is sanitized several times, every day, using proper products.

Rooms

During the permanent stay the rooms are rearranged and sanitized daily, but if you prefer no one enters the room.
Towels will be replaced on request.

In the kitchen

Our team works with the appropriate precautions: the HACCP system together with daily cleaning / sanitization and mask are already part of the habits of our chef Walter and his precious collaborators.
For those who already know us, they know that quality products of regional origin are our watchwords to guarantee a unique and not to be missed culinary experience.
We are also looking forward to introducing you to our new Lunch Boxes, to be able to fully enjoy your well-equipped mountain tours!

The restaurant room

Our dining room is designed to accommodate a larger number of guests than the capacity of the Hotel, thanks to this we can offer our service with greater attention to spaces and details.
At the table you will find the menu where you can choose the one that most pleases your palate every day.
It is no longer possible to serve you autonomously at the buffet, so breakfast and the vegetable buffet have become a showcase to inspire your eyes: just choose the one you want most and you will be served.
We have always amazed you with freshness, variety and tasty dishes, and we will continue to do it!

Check in & Check out

To speed up check-in, documents can be sent in advance to avoid close contacts.
You can keep your keys throughout your stay, without depositing them every time you go out.
To speed up and simplify the check-out it will be possible to receive the pre-account by email the night before.
Of course we have no problem in carrying out all the procedures on site together with you as we did before, the important thing for us is to make you feel at ease.

Outdoor activities

We want to stay fit!
Our program of activities with Giulia, Silvia and Anna, indoor and outdoor, continue with rich surprises.
Walks, trekking and bicycles on mountain roads and paths suitable for adults and children but also regenerating activities such as muscle awakenings, Yoga and wellness treatments.

Magazines and Newspapers

Unfortunately, for the moment it is not possible to have magazines and newspapers in the Hotel and for this reason we have enhanced the WiFi network.
Our rich library is not accessible but if you wish you can ask for more information at the reception.

Spa

The Wellness Zone which includes the Finnish sauna, the Turkish bath and the BIO-Sauna cannot currently be used.
Instead the swimming pool area, the Jacuzzi and the three relaxation areas are open and available: the accesses are programmed in such a way as to offer everyone the opportunity to relax at preferred times, without crowds.
In addition, Silvia and Giulia are ready to pamper you and welcome you with their special treatments in complete safety.

And how will we be?

Health for us and our collaborators is fundamental: a safe working environment is important to offer you a carefree and unique holiday.
We are aware of the precautions and safety measures to be taken and we act accordingly.
For our and your safety this year you will find us all with the mask, with an extra attention to the cleaning of the hands, but this does not prevent us from welcoming you with a smile, perhaps masked, but still sincere.
We and our collaborators have trained and are prepared to be at your disposal with the utmost care.

Moreover?
  • Guests will also have the obligation to wear the mask in the common areas
  • The outdoor areas will be available with armchairs and deck chairs to enjoy the well-deserved relaxation
  • In the hotel you will find a series of workstations created directly by Walter to disinfect hands
And around us?

In these awaited holidays we are sure that the Val di Fiemme with our advice will satisfy all tastes.
You will find:

  • Accompaniment on trips with our family
  • Our yoga proposal has been enriched
  • A rich program for families, gourmands and adventurers included in the Fiemme Guest Card
  • But also many paths off the beaten path in the woods or in the mountains, where you can rest, sunbathe or have a picnic
  • Museums and attractions are open (from May 25th)
  • Pampeago and Latemar ski lifts open on 20/06 while Alpe Cermis and Bellamonte on 04/07
New booking policies COVID-19

In this phase of uncertainty, we believe it is important to offer you the opportunity to plan your holidays in the most serene and safe way possible.
To ensure flexible and convenient reservations we have modified our booking policies.
For the next few months it will be possible to cancel or postpone new or existing reservations before arrival without any penalty (excluding mid-August and high season) if the arrival is not possible due to constraints linked to COVID-19:

  • month of June without penalty until the day before arrival
  • July without penalty up to 3 days before arrival
  • August without penalty up to 14 days before arrival
  • September without penalty up to 3 days before arrival
  • any deposits will be activated in the form of vouchers for future stays

"The real voyage of discovery consists not in seeking new lands, but in having new eyes"
Marcel Proust

With new eyes we invite you to dream and make your wishes come true, giving you new opportunities to start again!

It will be great to return to welcome you and accompany you to discover the places we love most with the carefree and serenity of all time.

We are happy to be at your disposal for any questions but also suggestions.
Help us improve.

 

Last update date: 04 June 2020

Covid Safe Hotel | Safety and light-heartedness: our primary values ​​to guarantee you a holiday to remember!Discover the safety rules adopted
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